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Know Your Fans, Sell More Seats

Know Your Fans, Sell More Seats

by Jenny, March 15, 2018

One of the benchmarks of success in the sports industry is ticket sales. Season-seats...

The Customer Journey Goes Beyond The Sale

The Customer Journey Goes Beyond The Sale

by Jenny, August 17, 2017

When developing a strategy to attract new customers and build loyalty among existing ones,...

CX Strategy: Learn from the best AND the worst

CX Strategy: Learn from the best AND the worst

by Jenny, April 5, 2017

There’s no shortage of statistics supporting the value of building a solid customer experience...

First Impressions: Meeting Your Perfect [Buyer] Match

First Impressions: Meeting Your Perfect [Buyer] Match

by Jenny, March 29, 2017

As we’ve all experienced at one point or another, it can be difficult to...

A Digital Strategy For A Digital Marketplace

A Digital Strategy For A Digital Marketplace

by Jenny, March 24, 2017

According to TechCrunch there are over 2.6 billion global smartphone users, and that number...

CX Strategy: Invest In Being The Best

CX Strategy: Invest In Being The Best

by Jenny, March 8, 2017

Customer Experience (CX) Management has played an increasingly important role in maintaining brand relevance...

Path to Purchase: B2B Customer Personas & Journey Mapping

Path to Purchase: B2B Customer Personas & Journey Mapping

by Jenny, March 1, 2017

For B2C companies, it’s easy to imagine an individual customer making a purchase based...

The Data-Driven Future of Customer Experience

The Data-Driven Future of Customer Experience

by Jenny, February 15, 2017

Long before a transaction takes place, brands are engaging modern consumers through various touchpoints...

The Secret’s Out – CX Drives Revenue

The Secret’s Out – CX Drives Revenue

by Jenny, February 9, 2017

With Millennial consumers drawing a majority focus from brands looking to capture their next...

Data-Driven Insights For A Unique Customer Experience

Data-Driven Insights For A Unique Customer Experience

by Jenny, February 2, 2017

According to a Millennial Consumer study conducted by Aspect, “76% of consumers say they...

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