Be Relevant. Stay Relevant.

We use data-driven insights to strengthen your customer’s experience; turning analytics into action.

Customer Analysis

Combine and organize your unstructured customer data to gain actionable sales, marketing, and brand engagement insights.

 


Market Analysis

Craft a winning strategy by understanding the environmental, competitive and disruptive variables within your marketplace.

 


Voice of Customer

Offer uniquely memorable experiences by actively listening to and using customer feedback for ongoing decision making.

 



Macktive Scholarship – Jolynn Atkins

Macktive Scholarship – Jolynn Atkins

"Thank you to our leadership team for spearheading this idea!  As a customer experience enthusiast, I’m appreciative that MacKenzie provided...
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Benefits Of Pairing Your CX Strategy With Your Research Strategy

Benefits Of Pairing Your CX Strategy With Your Research Strategy

Whether you’re offering a product or a service - within the B2C or B2B space - the ultimate goals should...
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Macktive Scholarship – Carol Cromwell

Macktive Scholarship – Carol Cromwell

"Thank you, MacKenzie for being a company that cares so much about your employees that you offer us opportunities like...
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Thought Leader Spotlight: Sonny Nguyen

Thought Leader Spotlight: Sonny Nguyen

Not sure about yours, but our office has some serious coffee and tea drinkers. Whenever we come across a good...
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