Brand Development

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4 Appreciation
Brand Development

5 Ways to Show Long-Term Customer Appreciation

At the base level, businesses exist to serve customers. Whether individual consumers, communities, or even other businesses, it’s their continued support which keep brands afloat. So, expressing gratitude and appreciation for their support can go a long way in building relationships and strengthening retention rates. When discussing customer appreciation ideas with clients and colleagues, I’ve

Brand Development

Customer-Centricity: What It Means & How to Get There

We do our very best to put clients at the center of our business. All the decision we make, the way we operate, and the team we put together; everything is done with clients as the priority. I believe most brands are the same. They want to make decisions and operate in ways that keep

Brand Development

The Power and Purpose of a Customer Insights Strategy

There is SO MUCH we can learn about our customers by reaching out to them asking about their experiences, opinions, and lives in general. But the purpose of gathering customer feedback should be to support business objectives and decision making. So, there needs to be an intentional, organized approach to gathering, analyzing, and apply customer

Brand Development

Maximize Your Impact By Focusing Your Efforts

Whether in our personal or professional lives – or both – most of us struggle with finding a balance between instant and delayed gratification. As consumers, we’re willing to pay a premium for faster download speeds, quicker package delivery, and location-based convenience. None of these things are inherently wrong, but some would say patience is

Brand Development

Strategic Foresight – Scenarios & Implications

Over the past few weeks, I have been posting videos and articles highlighting the outcome of a Strategic Foresight exercise we conducted here at MacKenzie. This collaborative process challenged our team to suspend disbelief and consider possible future-world scenarios based on current trends and patterns. The goal was not to predict the future, but rather

Strategic Foresight: Exploring The Future, Not Predicting It
Brand Development

Strategic Foresight: Exploring The Future, Not Predicting It

I love reading articles and listening to discussions where experts and thought leaders explore “The Future Of…” scenarios of key aspects within day-to-day life. Whether it is the future of work, the future of education, or the future of life at home, I find it energizing to think about how the world of today is

How To Stay Relevant As Markets Shift
Brand Development

How To Stay Relevant As Markets Shift

Why is it that some brands can reinvent themselves in the right ways at the right times and maintain long-standing competitive relevance while others cannot? How is it that some brands seemingly know what is around the corner and had already planned for unexpected market shifts? What pipeline of information do they access and where

Answering Your Marketing Strategy Questions
Brand Development

Answering Your Marketing Strategy Questions

A few weeks ago, I was on a call with a client and their marketing team who was sharing some incredibly creative ideas for an upcoming marketing campaign. My creative juices were flowing, my strategic wheels were turning, and my hands were doing their best to get my racing thoughts on paper. With a huge

5 Questions All Brands Should Ask Themselves
Brand Development

5 Questions All Brands Should Ask Themselves

Before I get into the topic at hand, go ahead and take a moment to process the fact that we are already nearing the end of March 2021. Crazy, right?! Ok… moving on. As we quickly approach Q2, it is a good time to check-in on a few strategic brand development topics. Regardless of your

The 6 Words To Embrace This Year
Brand Development

The 6 Words To Embrace This Year

In 1985, our family business – MacKenzie – started in a bonus room home office. In 2019, we were inducted into the Cal State Fullerton Center for Family Business Hall of Fame. Having celebrated our 35th anniversary last year, it was a good time to reflect on our journey from then-to-now. In addition to our

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