One of my favorite aspects of operating a small business is our ability to make agile decisions. Where larger companies often have extended approval processes and varied hoops to jump through, we have a lean and compact structure which enables us to streamline information sharing and expedite the launch of new initiatives. That said, agile
As a second-generation small family business, whenever we meet someone new and share this information, we can see their minds piecing together an image of what it looks like. Unless they are involved with a family or small business themselves, what they envision is usually inaccurate. This is neither a bad thing nor a fault,
At the base level, businesses exist to serve customers. Whether individual consumers, communities, or even other businesses, it’s their continued support which keep brands afloat. So, expressing gratitude and appreciation for their support can go a long way in building relationships and strengthening retention rates. When discussing customer appreciation ideas with clients and colleagues, I’ve
We do our very best to put clients at the center of our business. All the decision we make, the way we operate, and the team we put together; everything is done with clients as the priority. I believe most brands are the same. They want to make decisions and operate in ways that keep
There is SO MUCH we can learn about our customers by reaching out to them asking about their experiences, opinions, and lives in general. But the purpose of gathering customer feedback should be to support business objectives and decision making. So, there needs to be an intentional, organized approach to gathering, analyzing, and apply customer
Whether in our personal or professional lives – or both – most of us struggle with finding a balance between instant and delayed gratification. As consumers, we’re willing to pay a premium for faster download speeds, quicker package delivery, and location-based convenience. None of these things are inherently wrong, but some would say patience is
Over the past few weeks, I have been posting videos and articles highlighting the outcome of a Strategic Foresight exercise we conducted here at MacKenzie. This collaborative process challenged our team to suspend disbelief and consider possible future-world scenarios based on current trends and patterns. The goal was not to predict the future, but rather
I love reading articles and listening to discussions where experts and thought leaders explore “The Future Of…” scenarios of key aspects within day-to-day life. Whether it is the future of work, the future of education, or the future of life at home, I find it energizing to think about how the world of today is
Why is it that some brands can reinvent themselves in the right ways at the right times and maintain long-standing competitive relevance while others cannot? How is it that some brands seemingly know what is around the corner and had already planned for unexpected market shifts? What pipeline of information do they access and where
A few weeks ago, I was on a call with a client and their marketing team who was sharing some incredibly creative ideas for an upcoming marketing campaign. My creative juices were flowing, my strategic wheels were turning, and my hands were doing their best to get my racing thoughts on paper. With a huge
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