As we’ve all experienced at one point or another, especially during the holiday season, realizing you need something at the last minute is a major headache. What’s even worse is realizing you need something after it’s too late; at which point the scramble ensues to make due with what’s available and hope for the best.
It’s no secret that customer experience is the modern battle ground for companies looking to gain a competitive advantage. It’s also becoming more and more apparent that the most successful brands are capitalizing on the ever-increasing flow of customer data to guide their decision making. According to ThinkJar, 70% of companies that deliver exceptional customer
Customer insights are often treated like a person’s teeth. They are used every day and play a vital role in survival, yet they don’t always get the attention (or credit) they deserve. The expectation is they’ll be ready and available to do their job, yet they’re not always a high-priority on a daily basis in
It’s important for employers and brand leaders to understand the difference between Employee Satisfaction and Employee Engagement. These terms are often used synonymously, but their differences are significant when aligned with specific company goals. Satisfied employees are happy with their job, they carry low turnover risk, and they are consistently strong performers. It is a
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