Feedback Surveys

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Brand Development

Customer Segmentation Marketing: Learn Their Lifestyle, Speak Their Language

According to Rapt Media, 62% of consumers said they’re more likely to purchase if brand content is more valuable, interesting or relevant. The days of single-message mass marketing are long gone. Today, competitive brands understand their customers on an individual level and implement marketing strategies based on customer segmentation. What is customer segmentation? The act

Brand Development

Know Your Fans, Sell More Seats

One of the benchmarks of success in the sports industry is ticket sales. Season-seats and Premium Level membership renewals are great sources of revenue, but there’s no guarantee these customers are eager to return. If you were Director of Ticket Sales, how would you prepare your sales staff to approach renewal opportunities? What messaging would

Customer Experience

5 Keys To A Better Guest Feedback Program

It’s one thing to hand out comment cards or send a generic post-stay satisfaction survey. It’s quite another to develop a strategic platform through which guest feedback is collected, analyzed and then implemented to improve every-day guest experiences. Here we’ve outlined 5 key points to consider when you’re looking to improve (or start building) your

Feedback Surveys

Market Research Process: Phase 5 – Connect the Dots

In this article, we’re wrapping up our five-part series sharing an effective market research process. This approach is built on our 40+ years of experience empowering businesses to maximize the impact and ROI of their customer feedback. If you’re starting here, I suggest checking out the previous articles in this series. Each phase builds upon

Feedback Surveys

Market Research Process: Phase 4 – Socialize the Results

Continuing our five-part series outlining the phases of an effective market research process, it’s time to bring your insights to life. But before diving in, here are links to the previous articles in case you missed them. Since each phase builds upon the last, it’s helpful to know what’s happened up to now. Series Introduction

Feedback Surveys

Market Research Process: Phase 2 – Clarify Your Goals

Before diving into Phase 2 of our market research process, I suggest reading the series introduction and Phase 1 article to get caught up. Since each phase builds on the last, it’ll be helpful to have the full context of where we’ve been to better understand where we’re going. In the previous article, we took an

Feedback Surveys

Market Research Process: Phase 1 – Data Inventory Assessment

Effective market research is more than just building and launching an online survey. Producing meaningful and actionable insights requires strategy, planning, and a structured process. In this article series, we’ll cover five phases that process based on our 40+ years of experience. Each phase builds upon the last, creating a clear path from information gathering

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