Thinking Forward

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Brand Development

Thinking Like a Futurist: Prepare For What’s Next With Strategic Foresight

Strategic Foresight can be a game-changer for future-proofing your business. In this article series, we’ll be covering the key essentials for what, why, and how to get started. As we’ve all seen over the past few years, the future is unpredictable. Whether it’s market shifts, new technologies, or evolving customer expectations, change happens quickly and

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Brand Development

How to Use Market Research for Brand Growth in 2026

When planning for 2026 (and beyond), understanding how to use market research for brand growth is crucial. Not only will this provide data-driven insights to guide decision making, it’s a way to stay connected with your audiences throughout the year. Allowing them to be active participants in your strategic development will strengthen relationships and ensure

Visual showing a hand written checklist of brand development projects
Brand Development

4 Essential Brand Development Projects for Data-Driven Success

A strong brand isn’t built on instinct alone. It grows through intentional choices, clear direction, and a deep understanding of the customers you serve. As expectations shift and competition increases, teams need more than data. They need clarity, confidence, and a strategy that connects insights to real-world actions. Getting there is about investing in the

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Insights Strategy

Unlocking Your Insights Vault: How to Maximize the Impact of Existing Data

Brands often hold more customer insights than they realize. Feedback lives in dashboards, old survey reports, CRM notes, email analytics, social listening tools, chat transcripts, and more. The challenge isn’t a lack of data. It’s knowing how to unlock the customer insights vault and access the value hidden inside it. This is all about the

Brand Development

Strategic Foresight: Revisiting 5 Emerging Trends

I love reading articles and listening to discussions where experts and thought leaders explore “The Future Of…” scenarios of key aspects within day-to-day life. Whether it is the future of work, the future of education, or the future of life in general, I find it energizing to think about how the world of today is

Brand Development

The Power of a People-First Approach

Whenever we launch a new customer insights project, we start with asking our clients to share what they’re hoping to accomplish. The initial discussion is centered on business goals and objectives, which is obviously important. But after covering those details, we lean into their big-picture motivations and action drivers. There are significant time and resources

Non-Profits using data
Insights Strategy

Nonprofits Using Insights To Attract (And Keep) Donors

In the fast-evolving philanthropic landscape, nonprofits are no longer just asking for support, they’re competing for retention, relevance and long-term relationships. That means it’s not enough to focus only on “how many donors did we get.” Instead, the organizations that thrive are those using data-driven insights, via market research, analytics and donor behavior tracking to

Customer Experience

5 Pillars Of Long-Term Success

In the ever-changing landscape of business, success is not solely measured by profits or market dominance. It hinges on the core values and practices that fortify the foundation of any thriving organization. Among these, a few pillars stand tall, guiding businesses toward sustainable growth, fostering meaningful relationships, and nurturing a culture of innovation and resilience.

Insights Strategy

Back to the Basics: Actionable vs Observation Insights

In the dynamic realm of being a data-driven and customer-centric business, gaining insights into your customers’ preferences and behavior is pivotal for success. When it comes to these insights, there are two primary categories: actionable and observational. Both are valuable and they each bring something to the table. However, it’s not always easy to distinguish

1 Appreciation
Brand Development

Tips for Showing Customer Appreciation

As business leaders, regardless of today’s specific initiatives and objectives, our overarching goal is to provide customers with best-in-class products, services, and experiences. Everything we do should exist within that context because it’s their continued support which keeps our brands afloat. Along with the tangible value we deliver, there must be a clear sense of

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