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In a world overflowing with data, noise, and constant change, clarity has never been more important. It’s also become more and more difficult to find. Leaders today face pressure to move fast, anticipate the future, and understand customers whose needs...
Strategic Foresight can be a game-changer for future-proofing your business. In this article series, we’ll be covering the key essentials for what, why, and how to get started. As we’ve all seen over the past few years, the future is...
Back in 2017, we wrote a “by the numbers” article sharing stats about what Millennials want from their employers. A top motivator was finding a socially responsible organization, and studies revealed specifics around what that meant. The world has drastically...
When planning for 2026 (and beyond), understanding how to use market research for brand growth is crucial. Not only will this provide data-driven insights to guide decision making, it’s a way to stay connected with your audiences throughout the year....
Making strategic business decisions without customer insight is like trying to navigate in the fog. Market research clears the view by showing you what customers want, need, and expect. It builds a foundation for meaningful products, services, and experiences because...
A strong brand isn’t built on instinct alone. It grows through intentional choices, clear direction, and a deep understanding of the customers you serve. As expectations shift and competition increases, teams need more than data. They need clarity, confidence, and...
Brands often hold more customer insights than they realize. Feedback lives in dashboards, old survey reports, CRM notes, email analytics, social listening tools, chat transcripts, and more. The challenge isn’t a lack of data. It’s knowing how to unlock the...
If your brand wants to stay relevant and competitive, the first step is understanding customer expectations. And the best source of understanding is hearing directly from them. Real insight comes from research, not assumptions. When you collect customer feedback, you...
Customer segmentation is one of the most powerful moves a data-driven brand can make. By grouping a broad audience into meaningful sub-groups based on shared traits, behaviors and needs, you build personas, tailor experiences and sharpen your marketing and CX...
Our newsletter shares practical ideas, tips, and perspectives on all things related to customer insights. It’s content for curious minds and continuous learners.
Our newsletter shares practical ideas, tips, and perspectives on all things related to customer insights. It’s content for curious minds and continuous learners.
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