4 Shareable Customer Service Stats for the Holiday Season

by Brent Williams on December 17, 2015 Comments Off

The rules of customer service have changed, and that’s never more evident than now, in the midst of the busiest shopping season of the year. Omni-channel customer behavior first sparked huge growth in marketing across email, mobile, social, and web interactions.

Now, the customer service industry is following suit. We first reported on this shift with the publication of the 2015 State of Service research report earlier this year. Here are a few facts from the research to keep in mind as your customer service team heads into the holiday rush.

Brent

Brent Williams is Brand Development Manager at MacKenzie Corporation. His optimism is contagious, and he brings a unique energy to all of his projects. While Brent carries an “outside the box” mentality, his ideas are conceptually based on his formal business education and extensive work experience as a Research Consultant for top-tier organizations such as the NFL, NBA, NHL, Red Bull USA and many others.